This Terms and Conditions document governs the use of The Alpaca Association Web Store Service.

The Alpaca Association NZ owns and operates this website www.alpaca.org.nz, and is located in New Zealand. Telephone 03 383 3522 email tonisoppet@alpaca.org.nz

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. 

Orders will be accepted by The Alpaca Association NZ for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand. 

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by MasterCard or Visa. We will not accept cheques or cash on delivery. 

Products displayed on the Alpaca Association NZ shopping site can be purchased using secure online MasterCard and Visa transaction facility.

The Alpaca Association NZ is associated with DPS, New Zealand’s largest and most preferred payment gateway provider. The Alpaca Association NZ do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details.

You will be asked to register as a customer of The Alpaca Association NZ. Apart from the many member benefits, your shopping address details will be filed saving you the effort of entering these details each time you checkout. As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. DPS is committed to protecting the security of your data.

We will not deliver to any address in which we deem suspicious. We ship our goods using NZ Post. Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Within New Zealand we charge a flat handling & delivery fee of: 

• NZ$6.50 for Standard delivery (1-3 working days Monday to Saturday) and/or 
• NZ$11.50 for Fast Delivery (next working day Monday to Saturday).

Should your order incur an additional charge, we will advise you prior to processing your order. Should you feel that your goods do not arrive in good condition, please feel free to contact us. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Goods are at our risk until delivered to the address given for your purchase.

Please choose carefully as we do not refund if you change your mind. If you discover any defect in your product, you may return the item you purchase in new condition for a replacement within 30 days of delivery. When replacements are not available we may, at our discretion, provide a complete refund. We'll notify you via e-mail of the status of the replacement or refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. Freight will be refunded where the product is faulty or arrived damaged.

When choosing our collection the best of care goes into sourcing suitable pieces for you to enjoy for a reasonable amount of time. Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at The Alpaca Association NZʼs discretion. The Alpaca Association NZ will repair or replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. 

The Alpaca Association NZ are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if The Alpaca Association NZ was advised of the possibility of such damages.

If you have any queries regarding shopping with The Alpaca Association NZ, please email tonisoppet@alpaca.org.nz or call 03 383 3522

Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise us any material from the Web Store Service for public or commercial purposes.

The Alpaca Association NZ is the trade name of The Alpaca Association NZ. The copyright and other intellectual property rights in the material contained in the Service are protected by The Alpaca Association NZ.

This Web Store Service provides general information about The Alpaca Association NZ and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about The Alpaca Association NZ, the services and products they offer. The Alpaca Association NZ reserves the right to change, delete or move any of the material on the Web Store Service at any time without notice.

Any changes to this policy will be published here.